We want you to be completely satisfied with your purchase from ISSA Collection.

1. Returns & Exchanges (Due to Damage or Defect)
We accept returns or exchanges only if the item you received is damaged, defective, or incorrect.

  • Time Frame: You must notify us within 3 days of receiving your order.

  • Condition: The item must be unused and in its original packaging.

  • Process: To initiate a return, please contact us immediately at issacollection123@gmail.com or 0314 0692484 with your order number and details of the product and the issue. We will provide you with instructions for the return.

2. Refunds

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.

  • If approved, your refund will be processed to your original method of payment within 7-10 business days.

  • Please note: Original shipping costs are non-refundable.

3. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Used or opened perfume bottles.

  • Products that are not in their original condition.

4. Contact Us
For any questions regarding our return policy, please contact us: